Promotions, Rewards & Free Gifts Terms

These terms apply to promotions, discount codes, rewards, referrals, free gifts and special offers run by 4Play Essentials Pty.

1. General promotion rules

Promotions may be subject to:

  • start and end dates;
  • stock availability;
  • minimum spend;
  • product exclusions;
  • category exclusions;
  • customer eligibility;
  • one-use limits;
  • payment or delivery restrictions;
  • manual approval;
  • fraud and abuse checks.

2. Discount codes

Unless stated otherwise:

  • discount codes cannot be combined;
  • discount codes may exclude sale items, bundles, gift cards, shipping fees and selected products;
  • expired codes cannot be applied retroactively;
  • codes must be entered before checkout is completed;
  • discounts cannot be exchanged for cash;
  • discounts may be cancelled if used fraudulently or contrary to the promotion terms.

3. Free gifts

Free gifts are subject to availability.

If a listed free gift is unavailable, we may substitute it with another item, digital product, reward, credit or similar-value gift at our discretion.

Free gifts are promotional items and cannot be returned, exchanged for cash or chosen unless expressly stated.

4. Rewards and loyalty points

Rewards may include discounts, free products, free delivery, store credit or other benefits.

Rewards are subject to availability, system rules, expiry dates, account status, product exclusions and fraud-prevention checks.

Rewards cannot be exchanged for cash.

If a reward product is out of stock, we may offer a substitute, waitlist option, alternative reward or reversal process where available.

5. Referral offers

Referral rewards are intended for genuine referrals.

We may cancel referral rewards where we suspect fake accounts, self-referrals, duplicate accounts, abuse, chargebacks, cancellations, suspicious behaviour or fraudulent activity.

6. Errors

We may correct promotion errors, pricing errors, website errors, discount-code errors or stock errors where lawful.

If an error affects your order, we will contact you with available options.

7. Changes

We may change, pause or end promotions, rewards, referral programmes or free-gift offers from time to time.

Existing statutory consumer rights are not affected.

Last updated: 28 June 2026