Planning for Holiday delivery? Please read this first

To give your parcel the best chance of arriving before Christmas, our last dispatch day is Friday, 19 December 2025.

We’ll be on a short break from 20 December 2025 to 4 January 2026. Dispatch and customer support resumes on Monday, 5 January 2026.

Key dates at a glance

✅ Last day we dispatch orders: 19 December 2025

✅ Last day of customer support before the break: 19 December 2025

🛑 We’re on break: 20 December 2025 – 4 January 2026

✅ Dispatch resumes: 5 January 2026

Courier notice: Airline cargo operations pause 23 December 2025 – 5 January 2026 (this may impact delivery movement during this window).

What this means for your order

  • You can still place orders as normal throughout the holiday period.
  • Any orders placed from 20 December 2025 to 4 January 2026 will be processed and dispatched from 5 January 2026.
  • If you need a parcel before Christmas, please aim to order early so we can dispatch it by 19 December 2025.
  • Deliveries are handled by courier partners, and timeframes can vary by area and service level.

For full details on delivery methods, timeframes, and terms, please read our Shipping Policy.

Holiday FAQs

Will my order arrive before Christmas if I order on 19 December?

We will dispatch orders on 19 December 2025, but we can’t guarantee pre-Christmas delivery because courier networks can be congested and airline cargo pauses 23 Dec–5 Jan may affect movement.

What happens if I order during the break?

Orders remain open as normal. Your order is safely received, but it will only be processed and dispatched from 5 January 2026.

What does “airline cargo pause (23 Dec–5 Jan)” mean for me?

Some routes, especially those involving air movement (i.e., outside of Western Cape) may have limited or paused cargo operations during that window, which can delay transit until operations resume.

Will my tracking update during the airline cargo pause?

Tracking updates may be slower or show fewer scans during the pause and peak season, depending on the route and courier network activity.

Will customer support be available during the break?

Customer support is available up to 19 December 2025 across all our channels (website, social media, email and phone line). We resume support on 5 January 2026.

Can I change my address or order details during the break?

We’ll do our best once we’re back online, but changes are easiest before 19 December 2025.